Gary Jacobs & Co Ltd
137 George Lane
If you are unable to email or send a letter, you can contact us by telephone to register your complaint or attend the office in person and provide us with details of your concerns.
Having made your complaint, you will receive an initial acknowledgement as to the concerns you have raised along with an estimated timescale as to when we anticipate sending our substantive response (within 8 weeks from the date the complaint was received).
Your complaint will be investigated by Paula Jacobs, the Practice Manager, however if your complaint is about Paula Jacobs, the complaint will be investigated by the Director, Deborah Jacobs.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9.00 to 17.00.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.