Please send details of your complaint directly to Paula Jacobs by email pj@gjlaw.co.uk. Alternatively, you can send a letter to the following address:

Gary Jacobs & Co Ltd
41 Jhumat House
160 London Road
Barking
IG11 8BB

If you are unable to email or send a letter, you can contact us by telephone to register your complaint or attend the office in person and provide us with details of your concerns.

Having made your complaint, you will receive an initial acknowledgement as to the concerns you have raised along with an estimated timescale as to when we anticipate sending our substantive response (within 8 weeks from the date the complaint was received).

Your complaint will be investigated by Paula Jacobs, the Practice Manager.

If you are not satisfied with our final response

If you are not satisfied with our final response, you may refer your complaint to the Legal Ombudsman within the applicable time limits. This is generally within six months of receiving our final written outcome response and no more than one year from the date of the act or omission you are complaining about (or from when you should reasonably have known there was cause for complaint).

The Legal Ombudsman can be contacted via their website at www.legalombudsman.org.uk, by telephone on 0300 555 0333, or by email at enquiries@legalombudsman.org.uk.
They will provide independent, impartial investigation of your concerns at no cost to you.

You can also write to them at:
PO Box 6167,
Slough,
SL1 0EH.